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조용애 ( Cho Young-Ae ) - 삼성서울병원 임상간호학연구소
김금순 ( Kim Keum-Soon ) - 서울대학교 간호대학
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Abstract
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Purpose: This study was done to examine the effects of assertiveness training on Intensive Care Unit (ICU)
nurses’ assertive behavior, job stress, communication conflict, and self-esteem toward improving their communication skills and coping.
Methods: The assertiveness training program was developed to a 10-hour program consisting of 3 sessions. The goals were to understand assertive behavior and learn how to practice assertive communication in general conflict situations and/or a difficult conflict situation in the ICU. Participants were 65 nurses recruited from a tertiary teaching hospital and of these, 27 nurses completed the program. Data were collected from Jan. 30th to Mar. 28th, 2009 using a questionnaire which included demographic characteristics, assertive behaviour scale, job stress scale, communication conflict inventory-specific, and self-esteem scale. Data were analyzed using SPSS v. 14.0 for x2 test and t-test.
Results: ICU nurses in the experimental group had a significant increase in aspects of assertive behavior and a decrease in job stress.
Conclusion: The results of the study indicate that assertiveness training is effective in increasing ICU nurses’ assertive behavior and decreasing job stress through reinforcement of assertiveness behavior.
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KeyWords
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간호사, 자기주장행동, 직무 스트레스, 의사소통 갈등, 자아존중감
Nurses, Assertiveness behavior, Job stress, Communication conflict, Self esteem
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원문 및 링크아웃 정보
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등재저널 정보
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